TERMS AND
CONDITIONS

Clean Concepts, LLC provides professional residential and commercial cleaning services. Each service is customized based on the client’s needs and preferences, including one-time, recurring (e.g., weekly, biweekly, monthly), or specialty cleaning.

Clients can schedule cleaning services through the following channels:

• Online via ZenMaid booking forms

• Phone call or text

• Email

• Yelp, Google, or Facebook

• All bookings are subject to availability and confirmation by Clean Concepts, LLC.

Clients are responsible for ensuring that our team has proper access to the premises at the scheduled time. If access is not granted and the cleaning cannot be completed, the cancellation policy will apply.

Service pricing is based on the size, condition, and scope of the job.

Accepted payment methods include:

• Cash

• Credit Cards (Visa, Mastercard, American Express)

• Direct deposit

• Squarecash

• PayPal

• Venmo

• Payment is due on the day of service unless otherwise agreed in writing.

Cancellations must be made at least 24 hours in advance.

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If you cancel within 24 hours of the scheduled appointment, a cancellation fee equal to 50% of the service cost will be charged.

We strive to deliver top-quality cleaning services. If you are not satisfied with the results of your cleaning, you must notify Clean Concepts within 24 hours of service completion. Failure to report any concerns within this 24-hour period may result in forfeiture of the complimentary reclean.

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If a complimentary reclean is approved, it must be scheduled and completed within 7 calendar days of the original cleaning service, subject to scheduling availability. The reclean is limited to the specific areas or items identified in the original service concern and does not include additional cleaning services or issues arising after the original appointment.

Our cleaners are trained professionals and take great care in your space. However, Clean Concepts, LLC is not liable for:

• Pre-existing damage or conditions

• Items improperly installed or secured (e.g., shelves, frames)

• Normal wear and tear resulting in accidental breakage

• Any concerns must be reported within 24 hours of service.

For homes with pets, an additional Pet Fee may be assessed if excessive pet hair, dander, odors, pet waste, or other pet-related conditions require additional cleaning time or effort. This fee is a minimum of $50.00 and may be higher depending on the condition of the home and the amount of extra work required.

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The determination of whether a Pet Fee applies, and the amount of the fee, will be made by the assigned cleaning professional based on the condition of the property upon arrival. By scheduling service, the customer acknowledges and agrees to pay any applicable Pet Fee assessed under this policy.

We reserve the right to refuse service to areas or items deemed unsafe, unsanitary, or hazardous. Clients must inform us in advance of any health or safety concerns (e.g., pests, mold, sharp objects).

Client information is treated with the utmost confidentiality. We do not share, sell, or disclose personal or property details to third parties unless required by law.

Recurring clients receive scheduled cleanings at agreed intervals. Clean Concepts, LLC reserves the right to adjust rates with at least 14 days’ written notice.

We reserve the right to reschedule or cancel appointments as necessary due to circumstances beyond our control. This may include, but is not limited to, staff availability, weather conditions, safety concerns, access issues, or emergencies.

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While we make every effort to provide advance notice, there may be situations where short-notice changes are required. In such cases, we will communicate with the client as soon as reasonably possible and work promptly to reschedule the service.

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Rescheduling or cancellations under these circumstances do not qualify for discounts, refunds, or compensation.

All quotes provided by Clean Concepts are estimates only and are based on the information provided by the customer at the time of booking. Final pricing is subject to change based on the actual condition, size, and cleaning requirements of the property.

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Upon arrival, our cleaning professional will assess the property to determine whether the quoted service accurately reflects the work required. If the home is found to require substantially more time, labor, or specialized cleaning than originally disclosed or anticipated—including, but not limited to, excessive buildup, heavy soil, pet hair, clutter, biohazards, or other conditions requiring additional effort—additional charges may apply.

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If an upcharge is necessary, the customer will be notified before the additional work is performed whenever reasonably possible. By booking our services, the customer acknowledges that all quotes are estimates and agrees to pay any approved additional charges resulting from the property’s actual condition or service requirements.

We reserve the right to terminate services under the following conditions:

• Repeated last-minute cancellations

• Unsafe or unsanitary working conditions

• Disrespectful or inappropriate conduct toward our staff

These Terms may be updated periodically. Continued use of our services after changes constitutes acceptance of the revised Terms.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

 Email: admin@cleanconceptstn.com

 Phone: (865)855-9454

 Website: cleanconceptstn.com