Privacy Policy

We may collect the following types of personal information:

Contact details: Name, address, phone number, email

Service information: Property details, service requests, scheduling preferences

Payment details: Payment method (e.g., PayPal, Venmo, card info processed securely via third-party platforms)

Communication history: Emails, texts, or call logs related to service inquiries or support

Usage data: Website browsing behavior via cookies or analytics tools (if applicable)

We use your information to:

• Schedule and provide cleaning services

• Communicate with you regarding your appointments, updates, or support

• Process payments and issue invoices

• mprove our services and customer experience

• Send occasional updates or promotional content (only with your consent)

We do not sell or rent your personal data to third parties. We may share information with:

• Service providers: Such as payment processors (e.g., PayPal, Square, Venmo), scheduling platforms (e.g., ZenMaid)

• Legal authorities: If required by law or to protect our legal rights

• All third-party service providers are required to maintain the confidentiality of your data.

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal and financial obligations

• Resolve disputes and enforce agreements

• You can request deletion of your personal information at any time, subject to our legal obligations.

We take reasonable precautions to protect your information. While no method of transmission or storage is 100% secure, we implement industry-standard safeguards to minimize risks.

You have the right to:

• Access or correct your personal information

• Request deletion of your data

• Opt out of marketing communications at any time

• To exercise these rights, please contact us using the information below.

Our website may use cookies or tracking tools to enhance user experience and analyze traffic. You can manage or disable cookies through your browser settings.

Our website and communications may contain links to third-party sites (e.g., Yelp, Google, Facebook). We are not responsible for the content or privacy practices of those sites.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

We use phone and text messaging services to communicate with customers regarding inquiries, scheduling, confirmations, service updates, customer support, and other business-related matters.

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By providing your phone number and opting in, you consent to receive calls and text messages (SMS/MMS) from us related to our services. Message frequency may vary. Message and data rates may apply.

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We may collect and store information related to these communications, including phone numbers, call duration, call recordings (where permitted by law), voicemail content, and text message content for purposes including customer service, quality assurance, training, scheduling, and recordkeeping.

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We use third-party communication providers to deliver phone calls and text messages on our behalf. These providers may process and store communication data in accordance with their privacy and security practices.

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Consent to receive text messages is not a condition of purchase.

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You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

We do not sell, rent, or share consumer phone numbers or text message content with third parties for marketing or promotional purposes. Phone numbers and communication data are used solely for business operations and customer service related to our services.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

 Email: customersupport@cleanconceptstn.com

 Phone: (865)855-9454

 Website: cleanconceptstn.com